Term & Conditions
On behalf of management and staff, thank you for your visiting our Angkor Focus Travel site. Your use of this site you agree to be bound by conditional upon your acceptance and compliance with these terms and conditions contained in this document and any other notices accepted by you on this www.angkorfocus.com. We strongly suggest you to read carefully before process to purchases because of this are contract between you ‘Customer’ with us ‘Angkor Focus Travel’ and clearly lays out what you have agreed with us.
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Travel Wish to Cancel the Hotel Booking & Tours
Traveler can cancel the tour before the deadline of cancellation, other wish, cancellation charges will be applied depend on due to period of cancellation. The date of trip or booking cancellation is the date on which the written cancellation is received by company. These are calculated from the day written notification is received by the Company or their authorized travel agent as a percentage of the total tour price per person cancelling, including surcharges but excluding any amendment charges and any insurance payment.
60 - 45 days before tour start date, charge 5% of total amount per person
44 - 30 days before tour start date, charge 30%
29 - 15 days before tour start date, charge 50%
14 - 07 days before tour start date, charge 90%
Less than 7 days before tour start date, charge 100%
If you voluntarily leave a trip for any reason after the trip has begun no refunds will be made. Refunds will be at the discretion of Angkor Focus Travel if you are involuntarily forced to leave a trip for any reason. All cancellation charged fee above are not inclusive of credit card surcharge fee on first transaction of your payment.
Why We Do Cancel Your Tours?
Angkor Focus Travel reserves the right to cancel any trip before it is guaranteed to departure, but will not cancel a tour less than 60 days before run. A trip is guaranteed to run once it has one fully-paid traveler. We are reserves the right to cancel any trip, including a guaranteed trip, at any time prior to departure due force majeure (War, Riots, Civil, Disturbance, Strikes, Natural disasters, Terrorists activities of threat of such, closure of airport or cancellation of international or domestic air time table services, political instability or other external events which make it unviable for Angkor Focus Travel to operate the planned schedule. You will be have right to choose between an alternative trip and a full refund. We are not responsible for any incidental expenses that you may have incurred as a result of your booking such as visas fee, vaccinations fee, non-refundable flights, etc. If the alternative trip chosen is of a lower value than that originally booked then you are entitled to a refund of the price difference or the alternative tour chosen is of a higher value then you will pay the difference in price.
We reserve right to change and correct any errors of tour operating if we saw that will unable to operate in real situation environment such as weathers problem, infrastructure problem, etc. expect to do best and smooth operating tour to Angkor Focus Travels’ traveler.